Returns & Refunds
Returns & Refund Policy
Right of Withdrawal (EU Customers)
As a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party indicated by you receives the goods.
To exercise your right of withdrawal, please contact us at:
service@clipop.eu
Voluntary 30-Day Return Guarantee
In addition to your statutory rights, we offer a 30-day return guarantee for your convenience.
You may return your order within 30 days of delivery, provided that:
The item is unused and in its original condition
The product is complete and undamaged
The item is returned in its original packaging
This voluntary guarantee does not affect your statutory rights.
Shop with confidence – enjoy a 30-day return guarantee.
Return Conditions
To ensure a smooth return process, please note:
Items must not show signs of excessive use
All accessories and components must be included
Products must be securely packaged to avoid damage during return shipping
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact our customer service team:
service@clipop.eu
Please include:
Your order number
The item(s) you wish to return
The reason for return (optional)
After reviewing your request, we will provide:
Return instructions
Return address
(If applicable) a return shipping label
We strongly recommend using a trackable shipping method.
We are not responsible for lost return shipments.
Returns After 30 Days
Returns requested after 30 days may be accepted only if:
Items are unused, unassembled, and undamaged
In this case, return shipping costs are the responsibility of the customer.
Accessories and spare parts are non-returnable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect
In case of damaged or faulty products, we will cover the return costs
Refunds
Once your return has been received and inspected, we will process your refund.
Refunds are issued via the original payment method
Processing time: 5–10 business days after receiving the return
We may withhold the refund until the goods have been received or proof of return has been provided.
Partial Refunds
If returned items are not in their original condition (e.g. signs of use, missing parts, damaged packaging),
we reserve the right to deduct an appropriate amount from the refund.
The deduction will be assessed fairly based on the condition of the returned goods.
You will be informed by email before the refund is processed.
We will cover return shipping costs if the return is due to our error, such as:
Damaged or defective items
Incorrect product delivered
Quality issues
For returns due to personal reasons (e.g., dislike, wrong size/color, change of mind):
The customer is responsible for return shipping costs
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Include photos of the issue so we can resolve it as quickly as possible. We will arrange a replacement or solution as soon as possible.
Used or Assembled Items
Used or assembled items can only be returned within 30 days if:
The product is defective or incomplete
Otherwise:
Return shipping costs are borne by the customer
A restocking fee of up to 50% may apply
Please note:
These items cannot be resold and will be responsibly disposed of.
Contact
If you have any questions regarding returns or refunds, please contact us:
Email: service@clipop.eu
Customer Service Hours:
Monday – Friday, 9:00 – 18:00
Legal Notice
This policy complies with applicable European Union consumer protection laws, including Directive 2011/83/EU on consumer rights and related national implementing legislation.
Your Statutory Rights
This return policy does not affect your statutory rights under applicable law.
Return Address
Return Address (Germany):
Contact Person: Fatih
Address: Korschenbroicher Str. 599
City: Mönchengladbach
Postal Code: 41065
Country: Germany
Tel: +49 1520 6672937
Email: service@clipop.de
Return Address (UK):
Contact Person: Chunhan Zhang
Address: Unit 1, Caldershaw Centre, Ings Lane
City: Rochdale
Region: Lancashire
Postcode: OL12 7LQ
Country: GB
Tel: +447708247993
Email: service@clipop.eu