FAQ – All You Need to Know Before You Order
Orders & Payment
Below are some common questions about shipping, returns, and exchanges
Which payment methods do you accept?
We accept major payment methods such as credit card, PayPal and other locally available options.
Can I change or cancel my order?
Orders can only be changed or cancelled within a short time after placing them. Please contact our support team as soon as possible.
How long will it take for my order to arrive?
Standard delivery usually takes 2–5 working days after dispatch. Please allow extra time during holidays and busy periods.
Can I choose a delivery date or time?
In most cases, we can’t guarantee a specific delivery date or time, unless we get in touch with you to arrange it.
Returns & Refunds
Below are some of are common questions about orders
What is your return policy?
You can return unused and unassembled items within 30 days of delivery. Returned items must be in their original packaging and condition.
Do I have to pay for return postage?
If the return is due to a quality issue, we’ll cover the return postage. For non-quality reasons, the return postage will be your responsibility.
How do I start a return?
Please contact our customer service team before sending any items back. We’ll guide you through the process.
How long will it take to get my refund?
Once your return is received and checked, we’ll issue your refund within 3–5 working days to your original payment method.
About Products
Below are some common questions about our products
When will an item be back in stock?
For products that will be in stock within 2 months, there is an estimated dispatch time. If there is no such information, you can contact us for details.
Do you have any samples for the products?
Unfortunately, we don’t provide any samples at the moment.
Do your products come with a warranty?
Yes, all products are covered by the statutory EU warranty for your peace of mind.
What if something isn’t quite right?
If your item arrives damaged or not as expected, simply reach out within 48 hours – we’ll make it right, quickly and effortlessly.