Terms of Service

1. General Information

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our online store.

By accessing this website or placing an order, you agree to be bound by these Terms.

The contract is concluded with:
CLIPOP
Email: service@clipop.eu

2. Scope of Application

These Terms apply to all orders placed by consumers via our online store within Europe.

A “consumer” refers to any individual acting for purposes outside their trade, business, or profession in accordance with applicable EU consumer protection laws.

3. Conclusion of Contract

The product presentation in our online store does not constitute a legally binding offer, but a non-binding invitation to place an order.

By clicking the “Buy Now” or “Place Order” button, you submit a binding offer to purchase the items in your cart.

We will confirm receipt of your order via email.
A contract is only concluded once we explicitly accept your order or dispatch the goods.

4. Prices & Payment

All prices are shown in EUR (€) and include applicable VAT where required by law.

Shipping costs (if applicable) are clearly displayed during checkout.

We accept secure payment methods such as credit cards, PayPal and other providers available at checkout.

5. Delivery

Delivery conditions, shipping times, and costs are specified on our Shipping & Delivery page.

We currently deliver within selected European countries.

Delays caused by unforeseen circumstances (e.g. logistics disruptions, force majeure) may occur.

6. Right of Withdrawal & Voluntary Return Guarantee

Consumers within the European Union have the legal right to withdraw from this contract within 14 days without giving any reason, in accordance with applicable consumer protection laws.

The withdrawal period will expire 14 days after the day on which you or a third party indicated by you receives the goods.

To exercise your right of withdrawal, please contact us at:
service@clipop.eu

Voluntary 30-Day Return Guarantee

In addition to your statutory rights, we offer a voluntary 30-day return policy.

You may return your order within 30 days of delivery, provided that:

The item is unused and in original condition
The product is complete and undamaged
The item is returned in its original packaging

Please note:
This voluntary return guarantee does not affect your statutory rights, including your 14-day right of withdrawal.

7. Returns & Refunds

Returns are handled in accordance with our Return & Refund Policy.

Products must be returned in their original condition.
Refunds will be issued using the original payment method.

8. Retention of Title

The goods remain our property until full payment has been received.

9. Warranty & Liability

We are liable for defects in accordance with statutory provisions under applicable law.

We are not liable for indirect damages unless required by law.

Nothing in these Terms limits liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under applicable law

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer, mandatory provisions of the law of your country of residence remain unaffected.

13. Final Provisions

If any provision of these Terms is found to be invalid, the remaining provisions shall remain unaffected.