Returns & Refunds

Returns & Refund Policy

Right of Withdrawal (EU Customers)

As a consumer within the European Union, you have a statutory right to withdraw from your purchase within 14 days without giving any reason, subject to the applicable legal exceptions.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

CLIPOP EU – Returns and the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, for example by email:

service@clipop.eu

Refunds Following Withdrawal

If you exercise your statutory right of withdrawal, we will reimburse all payments received from you, including the cost of our standard delivery service, without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw.

The refund will be made using the same payment method used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the refund.

We may withhold the refund until we have received the returned goods or until you have provided evidence that the goods have been sent back, whichever occurs first.

Please note that we are not required to reimburse any additional delivery costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us.

Return Shipping Costs Under the Statutory Right of Withdrawal

Unless we have agreed to bear the cost, you are responsible for the direct cost of returning the goods when exercising your statutory right of withdrawal.

You must send the goods back without undue delay and, in any event, no later than 14 days after informing us of your decision to withdraw. The deadline is met if you send the goods back before the 14-day period has expired.

This does not affect your statutory rights in relation to goods that are defective, damaged, incorrect or otherwise not in conformity with the contract.

Voluntary 30-Day Return Guarantee

In addition to your statutory rights, CLIPOP offers a 30-day voluntary return guarantee for your convenience.

You may request a return within 30 days of delivery, provided that:

  • The item is unused and in its original condition

  • The product is complete and undamaged

  • All accessories and components are included

  • The item is returned in its original packaging, where reasonably possible

This voluntary 30-day return guarantee is offered in addition to, and does not limit or replace, your statutory consumer rights.

Return Conditions

To ensure a smooth return process, please note:

  • Items must not show signs of excessive use or damage

  • All accessories, components and parts must be included

  • Products must be securely packaged to prevent damage during return transportation

  • Where possible, products should be returned in their original packaging

We reserve the right to make a reasonable deduction from the refund where the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Any such deduction will be assessed based on the actual condition of the returned goods and communicated to you before the refund is processed.

Return Process

To initiate a return, please contact our customer service team at:

service@clipop.eu

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return, if applicable

After reviewing your request, we will provide you with:

  • Return instructions

  • The applicable return address

  • A return shipping label, where applicable

We strongly recommend using a trackable shipping service and keeping your proof of postage until the return has been completed.

We are not responsible for return shipments that are lost or damaged while being returned by a customer using their own shipping service.

Returns After 30 Days

Returns requested after the 30-day voluntary return period are generally not accepted unless they relate to a statutory consumer right, warranty claim, defective product, incorrect product, or another remedy required by applicable law.

Where a return is accepted outside the voluntary 30-day return period for a reason not related to a product defect or our error, the customer may be responsible for the applicable return shipping costs.

Accessories and spare parts are generally non-returnable unless they are defective, incorrect or otherwise covered by applicable statutory rights.

Return Shipping Costs

Defective, Damaged or Incorrect Products

If the return is required because:

  • The product arrived damaged

  • The product is defective

  • The wrong product was delivered

  • The product has a quality issue

  • The return is otherwise required due to an error on our part

CLIPOP will cover the reasonable return shipping costs and will work with you to arrange an appropriate solution.

Depending on the circumstances, the available solution may include a replacement, repair, partial refund or full refund, in accordance with applicable consumer rights.

Returns for Personal Reasons

For returns due to personal reasons, such as:

  • Change of mind

  • The product is no longer wanted

  • The size or colour is not suitable

  • The product does not fit the intended space

the customer is responsible for the direct return shipping costs, unless otherwise agreed by us.

This applies to our voluntary 30-day return guarantee as well as the statutory right of withdrawal where applicable. Under the statutory right of withdrawal, the consumer bears the direct cost of returning the goods unless the trader has agreed to bear those costs or has failed to provide the required information about them.

Refunds

Once the returned goods have been received and inspected, we will process the applicable refund.

For voluntary returns, refunds are generally processed within 3–5 business days after the returned goods have been received and inspected.

For statutory withdrawals, the refund will be made in accordance with the applicable legal requirements, including the 14-day reimbursement period described above. We may withhold the refund until the goods have been received or you have provided proof that the goods have been returned.

Refunds will normally be issued using the original payment method.

Partial Refunds and Deductions

If returned goods have been used, assembled, damaged, or otherwise handled beyond what is necessary to establish their nature, characteristics and functioning, the value of the goods may have decreased.

In such cases, we may make a reasonable deduction from the refund corresponding to the diminished value of the goods.

Any deduction will be assessed fairly based on the condition of the returned product and will be communicated to you before the refund is processed.

For the statutory right of withdrawal, consumers are generally liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Damaged or Defective Items

If your order arrives damaged or you discover a defect, please contact us as soon as possible after delivery.

For the fastest resolution, please provide:

  • Your order number

  • Clear photos of the affected product

  • Photos of the packaging, where relevant

  • A short video where it helps demonstrate the issue

We will assess the issue and arrange an appropriate solution as quickly as possible.

Depending on the circumstances, this may include a replacement, repair, partial refund or full refund.

Where the issue is caused by a defect, damage or an error on our part, we will cover the reasonable return shipping costs where a return is required.

Used or Assembled Items

For our voluntary 30-day return guarantee, used or assembled items may not qualify for a full refund if their condition has been materially affected by use or assembly.

However, this does not limit your statutory rights where the product is defective, damaged, incomplete, incorrect or otherwise not in conformity with the contract.

Where a used or assembled item is returned for a personal reason and is accepted under our voluntary return guarantee:

  • The customer is responsible for the applicable return shipping costs

  • A reasonable deduction may be made if the product has diminished in value due to handling beyond what is necessary to establish its nature, characteristics and functioning

We will assess the condition of the returned goods individually and inform you of any applicable deduction before processing the refund.

Statutory Rights

Nothing in this Returns & Refund Policy is intended to exclude, restrict or replace any statutory rights you may have under applicable consumer protection laws.

Your statutory rights, including your rights relating to defective or non-conforming goods and your statutory right of withdrawal where applicable, remain unaffected by our voluntary 30-day return guarantee.

Return Address

Return Address (Germany):
Contact Person: Fatih
Address: Korschenbroicher Str. 599
City: Mönchengladbach
Postal Code: 41065
Country: Germany
Tel: +49 1520 6672937
Email: service@clipop.eu

Return Address (UK):
Contact Person: Chunhan Zhang
Address: Unit 1, Caldershaw Centre, Ings Lane
City: Rochdale
Region: Lancashire
Postcode: OL12 7LQ
Country: UK
Tel: +447708247993
Email: service@clipop.eu