Privacy Policy

Last updated: 22 September 2026

At CLIPOP, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use our website, place an order, contact us or otherwise interact with our services.

This Privacy Policy applies to customers and visitors in the European Economic Area (EEA), the United Kingdom and other applicable jurisdictions, where relevant.

1. Personal Information We Collect

When you visit or use our website, we may collect certain information automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and approximate location

  • Cookies and similar technologies stored on your device

  • Pages, products and content viewed

  • Referring websites or search terms

  • Date and time of your visit

  • Information about how you interact with and navigate our website

We refer to this information as Device Information.

We collect Device Information using technologies such as:

Cookies and similar technologies – Small data files stored on your device that help us operate the website, remember preferences, analyse website usage and, where permitted, support marketing activities.

Log files – Files that record activities occurring on the website, including IP address, browser type, internet service provider, referring and exit pages, and timestamps.

Web beacons, pixels and tags – Electronic technologies that help us understand how visitors interact with our website, measure marketing campaigns and, where applicable, provide relevant advertising.

When you place or attempt to place an order through our website, we may collect the following information:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment and transaction information

  • Order details and purchase history

  • Information necessary to provide customer support

We refer to this information as Order Information.

When we refer to Personal Information in this Privacy Policy, we mean both Device Information and Order Information, as well as any other personal data that we may process in connection with our services.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your Order Information to:

  • Process and fulfil orders placed through our website

  • Arrange payment processing

  • Arrange shipping and delivery

  • Provide invoices, order confirmations and delivery updates

  • Manage returns, refunds and warranty claims

  • Provide customer service and respond to enquiries

Website operation and improvement

We may use Device Information and other relevant information to:

  • Operate, maintain and improve our website

  • Understand how visitors use our website

  • Analyse website performance

  • Improve products, services and customer experience

  • Detect technical problems and security threats

Fraud prevention and security

We may process personal information to:

  • Detect and prevent fraudulent or suspicious transactions

  • Protect our website, systems and customers

  • Investigate security incidents and misuse of our services

Marketing and communications

Where permitted by applicable law and, where required, with your consent, we may use your personal information to:

  • Send promotional emails and other marketing communications

  • Provide information about products, offers and campaigns

  • Measure the effectiveness of our marketing activities

  • Personalise marketing content and advertising

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

3. Legal Bases for Processing

Where the GDPR applies, we process your personal information on one or more of the following legal bases:

Performance of a contract – We process information where it is necessary to process and fulfil your order, provide requested services, arrange delivery, process payments, or manage returns and warranty matters.

Legal obligations – We may process information where necessary to comply with applicable legal, tax, accounting, consumer protection or other regulatory requirements.

Legitimate interests – We may process information where necessary for legitimate business interests, such as website security, fraud prevention, service improvement, customer support and certain forms of direct marketing, provided that these interests are not overridden by your rights and freedoms.

Consent – Where required by law, we will rely on your consent for activities such as certain cookies, analytics or marketing communications. You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Sharing Your Personal Information

We may share your personal information with trusted service providers and business partners where necessary to operate our website, process orders and provide our services.

These may include:

Shopify

We use Shopify to operate our online store and support functions such as checkout, order processing and customer account services.

For more information, please refer to Shopify's Privacy Policy:

https://www.shopify.com/legal/privacy

Payment Service Providers

Payment information may be processed by third-party payment providers selected at checkout. These providers process payment information in accordance with their own privacy policies and applicable data protection requirements.

Shipping and Logistics Providers

We may share relevant information, such as your name, delivery address, telephone number and order information, with shipping and logistics providers where necessary to fulfil and deliver your order.

Analytics and Marketing Providers

We may use third-party analytics and marketing services to understand website usage, measure campaign performance and, where permitted, provide relevant advertising.

For example, we may use Google Analytics and other services integrated with our website.

Legal and Regulatory Requirements

We may disclose personal information where required by law, regulation, court order or lawful governmental request, or where necessary to protect our rights, customers, property or the security of our services.

We do not sell your personal information for monetary consideration.

5. Google Analytics and Similar Technologies

We may use Google Analytics to understand how visitors use our website, measure website performance and improve our services.

Where required by applicable law, analytics cookies and similar technologies will only be activated after obtaining the appropriate consent.

You can learn more about how Google processes information here:

https://policies.google.com/privacy

You may also manage or withdraw certain cookie preferences through our cookie consent settings.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and provide a better shopping experience.

Cookies may be used for purposes including:

  • Essential website functionality

  • Shopping cart and checkout functions

  • Remembering preferences

  • Website analytics

  • Performance measurement

  • Marketing and advertising, where permitted

Some cookies are strictly necessary for the operation of the website and cannot be disabled through our cookie consent tool.

Where required by applicable law, we will ask for your consent before placing or using non-essential cookies.

You can manage your cookie preferences through the cookie consent banner or settings available on our website.

7. Behavioural Advertising and Marketing

Where permitted by applicable law and, where required, with your consent, we may use cookies, pixels and similar technologies to measure advertising performance and provide more relevant marketing.

Third-party advertising platforms may process information about your interaction with our website, subject to their own privacy policies and applicable legal requirements.

You may manage your advertising preferences through the relevant platform or through the cookie settings available on our website.

Where applicable, you may also use industry opt-out tools provided by recognised advertising organisations.

8. International Data Transfers

Some of our service providers and business partners may process personal information outside the European Economic Area (EEA), including in countries such as the United States.

Where personal information is transferred outside the EEA, we take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection laws.

Depending on the circumstances, these measures may include an adequacy decision, Standard Contractual Clauses approved by the European Commission, or other lawful transfer mechanisms and appropriate safeguards.

You may contact us using the details below if you would like further information about the safeguards applicable to a particular international transfer.

9. Your Data Protection Rights

If you are located in the EEA or otherwise protected by the GDPR, you may have the following rights in relation to your personal information:

  • Right to be informed – You have the right to receive clear information about how your personal data is collected and used.

  • Right of access – You may request access to the personal information we hold about you.

  • Right to rectification – You may request correction of inaccurate or incomplete personal information.

  • Right to erasure – In certain circumstances, you may request that we delete your personal information.

  • Right to restriction of processing – In certain circumstances, you may request that we restrict the processing of your personal information.

  • Right to object – You may object to certain processing activities, including processing based on legitimate interests and, in applicable circumstances, direct marketing.

  • Right to data portability – Where applicable, you may request to receive personal information you have provided to us in a structured, commonly used and machine-readable format, or request that it be transmitted to another controller where technically feasible.

  • Right to withdraw consent – Where we process your personal information based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

  • Right to object to direct marketing – You may object to the use of your personal information for direct marketing at any time.

  • Right to lodge a complaint – You have the right to lodge a complaint with a competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.

The GDPR specifically recognises rights including access, rectification, erasure, restriction, objection and data portability. Where processing is based on consent, individuals also have the right to withdraw that consent; individuals may also lodge a complaint with a competent supervisory authority.

You may exercise your rights by contacting us using the contact details provided in the Contact Us section below.

We may request additional information where reasonably necessary to verify your identity before responding to a data protection request.

10. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us at:

Email: service@clipop.eu

Please clearly describe your request and, where relevant, specify the personal information or processing activity concerned.

We will respond to your request within the time period required by applicable data protection law. Under the GDPR, requests are generally handled without undue delay and, in principle, within one month of receipt. This period may be extended where permitted by law, particularly where requests are complex or numerous.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, maintaining business and transaction records, and complying with legal, accounting and regulatory obligations.

The specific retention period depends on the type of information and the purpose for which it is processed.

When you place an order through our website, we may retain Order Information for as long as necessary to fulfil the order, manage returns or warranty claims, maintain appropriate business records and comply with applicable legal obligations.

Where information is no longer required, we will delete it or anonymise it where reasonably possible.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

13. Data Provided During Checkout

Certain personal information is necessary to process and fulfil an order, such as your name, billing and shipping address, contact details and payment-related information.

If you do not provide information that is necessary for the performance of a contract or fulfilment of an order, we may not be able to process or deliver your order or provide certain requested services.

Where the provision of information is optional, we will make this clear at the time the information is collected.

14. Automated Decision-Making and Profiling

We do not make decisions based solely on automated processing, including profiling, that produce legal effects or similarly significantly affect you.

Certain third-party services may use automated tools for purposes such as fraud prevention, security, analytics or advertising. Where applicable law requires specific information or rights in relation to such processing, we will provide the relevant information.

15. Do Not Track

Some web browsers offer a "Do Not Track" feature.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website does not currently respond to such signals in a uniform manner.

You can manage cookies and certain tracking technologies through our cookie consent settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements or regulatory developments.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we process your personal information, please contact us:

CLIPOP / PANASIA TRADING GROUP LIMITED
Email: service@clipop.eu

You also have the right to lodge a complaint with the data protection supervisory authority in your country of habitual residence, place of work, or the place where you believe an infringement occurred. The European Data Protection Board provides information on the relevant national supervisory authorities.